You can email us at fireflyinnovationsstore@gmail.com where our customer service team will be happy to help you with whatever you need!

Yes.

We provide insured and tracked shipping for every order. The estimated delivery times after shipment are as follows: USA: 3-7 business days, UK: 7-18 business days, Australia: 7-18 business days, Canada: 7-18 business days, Europe: 7-18 business days, Rest of the world: 14-20 business days.

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.